Terms & Conditions
Last updated: August 17,2026
These Terms and Conditions ("Terms") govern your use of www.karlapalomino.com (the "Site") and your purchase of or participation in any program, container, session, workshop, retreat, membership, or digital offering provided by KP Loba LLC ("we," "us," "our").
By using the Site, submitting an application, purchasing an offering, or participating in a container, you agree to these Terms. If you do not agree, please do not use the Site or enroll.
1. Who We Are
KP Loba LLC, a California limited liability company, operating as Karla Palomino.
Contact: support@karlapalomino.com
2. Eligibility
You must be at least 18 years old to purchase from us, apply to a container, or participate in any offering. By enrolling you confirm that you are 18 or older and legally able to enter into this agreement.
3. Our Offerings
We offer somatic and embodiment work for women, which may include:
Year-long and multi-month initiatory containers with a fixed cohort, group calls, ceremony, and in some cases an in-person gathering or closing retreat
In-person initiations and retreats, which may include lodging and meals where stated
Ongoing embodiment practice spaces and memberships offered on a recurring monthly basis
One-to-one embodiment coaching and mentorship
Workshops, movement circles, and standalone sessions
Digital and written offerings
The specific details of each offering, including dates, duration, format, inclusions, and price, are described on the relevant page of the Site, in your application materials, or confirmed to you in writing at enrollment. Those details form part of these Terms.
Application-based enrollment. Several of our containers are application-based. Submitting an application does not guarantee a place. Acceptance is at our discretion and is typically confirmed following a conversation with Karla. Your place is reserved only once you have been accepted in writing and your first payment has been received.
Changes. We reserve the right to adjust call schedules, session times, format, venue, or supporting facilitators where necessary. If a material change occurs, we will notify you as soon as reasonably possible. Where a container includes an in-person gathering, dates and location are held as firmly as circumstances allow, and Section 8 governs cancellation.
4. Payment
Currency. All prices are in United States Dollars (USD) and are exclusive of any applicable taxes unless stated otherwise.
Processor. Payments are processed by Stripe. Your use of Stripe is subject to Stripe's own terms and privacy practices. We do not store your full card details.
Payment in full. Where you select payment in full, your enrollment is confirmed once payment clears.
Payment plans. Where a payment plan is offered, you authorize us to charge your designated payment method automatically on the scheduled dates until the full balance is paid. Choosing a payment plan is a commitment to the entire program fee, not only to the installments received to date. Your obligation to pay the full fee continues whether or not you attend calls, complete materials, or remain active in the container.
Failed or late payments. If a payment fails or is declined, you agree to resolve it within fifteen (15) days of our notice to you. During that time we may suspend your access to calls, materials, and community spaces until the account is current. If a payment remains unresolved beyond fifteen (15) days, we may remove you from the container and refer the outstanding balance for collection. You remain responsible for the full amount owed, together with any reasonable costs of collection.
5. Recurring Memberships
Where an offering is billed on a recurring monthly basis, your membership continues and renews automatically at the stated price until you cancel.
Before you are charged, we disclose the billing amount, the billing frequency, that the membership renews automatically until cancelled, and how to cancel. Your enrollment is your consent to those terms.
After you enroll, we send you a written confirmation you can keep, restating the billing amount and frequency, the cancellation policy, and the steps to cancel. We also send periodic reminders that your membership is ongoing.
Cancelling. You can cancel yourself at any time, without contacting us and without explanation:
Log in to your customer account on the Site
Click Account, then Digital products or Subscriptions
Select the membership
Click Cancel subscription, then confirm
Cancellation takes effect at the end of your current billing period. You keep access to member content for the remainder of the period you have already paid for, and no further charges are made. If you have any trouble cancelling, email support@karlapalomino.com and we will cancel it for you.
Cancelling stops future charges. It does not refund a period already paid.
6. Cancellation and Refunds
This section applies to containers, sessions, workshops, retreats, and digital offerings. Recurring memberships are governed by Section 5.
All payments are final and non-refundable. Enrollment reserves your place in a fixed cohort, along with facilitation time, materials, and in the case of in-person gatherings, lodging, food, and venue costs that we commit to in advance and cannot recover.
If you withdraw from a container before it begins, during it, or at any point after, for any reason, including change of circumstance, scheduling conflict, illness, travel disruption, or change of heart, you remain responsible for the full program fee and any remaining installments.
Deposits. Where a deposit is taken to hold a place, the deposit is non-refundable and non-transferable.
Transfers. Enrollment is personal to you. It may not be transferred, resold, gifted, or shared with another person without our written consent. Container materials and access are for your use only.
Deferral. We are not obligated to defer your enrollment to a future cohort. Where we choose to offer a deferral as a goodwill gesture, it is at our sole discretion and does not create an entitlement or precedent.
If we cancel. If we cancel a container before it begins, you will receive a full refund of amounts paid. If we cancel a container after it has begun and cannot offer a reasonable substitute, you will receive a pro-rated refund for the undelivered portion. Section 8 governs cancellation of in-person gatherings due to circumstances beyond our control.
7. Nature of the Work: Important Disclaimers
Not medical, psychological, or therapeutic care. Our offerings are educational, somatic, ceremonial, and devotional in nature. They are not medical care, psychotherapy, counseling, trauma treatment, diagnosis, or any form of licensed healthcare. They are not a substitute for care from a licensed professional. Karla Palomino is not acting as your physician, therapist, psychologist, or licensed mental health provider, and no therapeutic relationship is created by your participation.
Seek qualified care. Never delay, disregard, or discontinue treatment from a licensed provider because of anything shared in our containers or on the Site. If you are experiencing a medical or mental health emergency, contact emergency services in your area immediately.
Suitability. Somatic and shadow work can surface strong emotion, memory, and physical sensation. If you are currently in crisis, in active treatment for a serious mental health condition, or under the care of a provider for a condition that may be affected by this work, we ask that you disclose this in your application and consult your provider before enrolling. We may decline or defer an application where we do not believe a container is the right container for you at this time.
No guarantee of results. Any examples, testimonials, writing, or described outcomes are illustrative only. Results depend on many factors outside our control, including your own participation, history, circumstances, and choices. We make no promise or guarantee of any specific outcome, healing, transformation, insight, or result.
Your responsibility. You are solely responsible for your own decisions, actions, pace, and wellbeing during and after participation. You agree to move at your own pace, to opt out of any practice or exercise that does not feel right for you, to communicate your needs, and to seek appropriate support outside the container when you need it.
8. Assumption of Risk
Participation may involve practices such as breathwork, movement, meditation, ritual and ceremony, time outdoors and on uneven terrain, journaling, and group sharing. These practices can bring up strong emotion or physical sensation.
You confirm that:
You have considered whether these practices are appropriate for you given your physical and mental health history
You are participating voluntarily and of your own free will
You accept the risks inherent in participation, including emotional intensity, physical exertion, and, in the case of in-person gatherings, the ordinary risks of travel, outdoor settings, and shared accommodation
You will disclose any health condition, injury, pregnancy, medication, or limitation that could reasonably affect your safe participation
You will follow reasonable safety instructions given by facilitators or venue staff
9. In-Person Gatherings, Initiations, and Retreats
Where an offering includes an in-person component, the following additional terms apply.
Separate waiver. You will be required to sign a separate participation agreement, liability release, and health disclosure before attending. Attendance is conditional on completing those documents.
Travel and insurance. Unless expressly stated as included, you are responsible for your own travel to and from the venue, passports and visas, vaccinations, and travel expenses. You are strongly encouraged, and may be required, to carry travel insurance that covers trip cancellation, interruption, medical care, and emergency evacuation in the country where the gathering takes place. We are not responsible for travel delays, cancellations, lost baggage, or costs arising from them.
Medical care abroad. Where a gathering takes place outside your country of residence, you are responsible for your own medical care and its cost. We are not responsible for arranging or paying for medical treatment, and we do not provide medical supervision.
Conduct at the venue. You agree to respect the venue, the land, the local community, and the customs of the place. You are responsible for any damage you cause to property. Where a venue has its own rules, those apply to you as well.
Substances. The use of alcohol or recreational substances during in-person gatherings is not permitted, and participation while impaired is not permitted.
Force majeure. If an in-person gathering cannot proceed due to circumstances beyond our reasonable control, including natural disaster, extreme weather, epidemic, government restriction, border closure, civil unrest, venue failure, or serious illness of a facilitator, we will make reasonable efforts to reschedule or to deliver an equivalent alternative. Where prepaid, non-recoverable costs have already been committed, refunds may not be possible, and we are not liable for your travel costs or losses. This is why travel insurance matters.
10. Participation and Conduct
Our Community Guidelines form part of these Terms and apply to all containers and group spaces. In addition, you agree to:
Treat facilitators and fellow participants with respect
Keep what others share in confidence, and not repeat, screenshot, quote, publish, or discuss another participant's material outside the container
Refrain from harassment, discrimination, threats, unsolicited advice-giving, or promotion of your own business or offerings within group spaces without permission
Refrain from recording calls, ceremonies, or group sessions, and from photographing other participants without their consent
We may remove any participant whose conduct is harmful, unsafe, or disruptive to the container or in breach of these Terms or the Community Guidelines. Where removal is for conduct reasons, no refund will be issued and any remaining installments remain due.
11. Confidentiality
We will keep your personal disclosures confidential except where you give permission to share, where disclosure is required by law, or where we reasonably believe disclosure is necessary to prevent serious harm to you or another person.
We may use contractors and third-party tools for support work such as scheduling, technology, and administration. Anyone with access is bound to keep what they see confidential, and we limit that access to what the work requires.
Please note that group containers are confidential by agreement, not by legal privilege. We ask every participant to honor confidentiality, and we cannot guarantee that every participant will do so. Share at the level that feels right for you.
12. Recordings
We may record live calls so that participants who cannot attend can access them. This means you may be recorded when you speak or share.
Recordings are made available to the cohort only. You agree not to download, forward, screenshot, clip, or share recordings outside the container. If you would prefer not to appear in a recording, tell us and we will work with you.
13. Intellectual Property
All content we provide, including recordings, workbooks, practices, sequences, frameworks, curriculum, written material, audio, images, ceremony structures, and the content of the Site, is our property or is licensed to us, and is protected by copyright and other laws.
You receive a limited, personal, non-transferable license to use container materials for your own practice and personal development. You may not copy, distribute, resell, publish, teach from, or repackage our materials, or use them to create a competing offering, program, or curriculum, without our written permission.
Your content. If you submit a testimonial, review, comment, or other material to us, you grant us a non-exclusive, royalty-free license to use it in our marketing, with attribution as you have specified, unless you tell us in writing that you would prefer we did not.
Images from gatherings. We may photograph or film in-person gatherings for documentation and marketing. Your consent to appear in such material will be handled through the separate participation agreement described in Section 9, and you may decline.
14. Use of the Site
You agree not to use the Site to transmit harmful code, attempt unauthorized access, scrape content at scale, or interfere with its operation. We may suspend access for any breach.
The Site may link to third-party sites and platforms, including Squarespace, Stripe, Substack, and Instagram. We are not responsible for their content, terms, or practices.
We may recommend books, practitioners, tools, or services. Any such recommendation is informational only, and we are not responsible for third-party products or services. Where we receive a commission or affiliate fee, we will disclose it.
15. Your Personal Information
What we collect. Information you give us directly, including your name, email address, and the contents of applications, forms, and correspondence with us. Where you enroll, our payment processor collects your billing and payment details. Our website platform and email tools collect standard technical information such as your IP address and general activity on the Site.
Why we collect it. To assess your application, deliver your offering, process payment, communicate with you about your enrollment, and, where you have opted in, send you writing and offers.
Who we share it with. Our service providers only, to the extent they need it to do their work. This includes Squarespace, Stripe, our email platform, and contractors who support administration and scheduling. We do not sell your personal information.
How long we keep it. As long as needed to deliver your offering and to meet our legal, tax, and accounting obligations, and then we delete or de-identify it.
Your choices. You can unsubscribe from marketing email at any time using the link in any message. You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@karlapalomino.com. We will respond within the time the law requires. Asking us to delete your information may mean we can no longer deliver an offering you are enrolled in.
Children. The Site and our offerings are not directed to anyone under 18, and we do not knowingly collect information from minors.
16. Limitation of Liability
To the fullest extent permitted by law:
The Site and our offerings are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, emotional distress, or loss of goodwill, arising from your use of the Site or participation in our offerings.
Our total aggregate liability to you for any claim arising out of these Terms, the Site, or your participation will not exceed the total amount you paid us in the twelve (12) months preceding the claim.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or fraud, or any liability that cannot be limited under California law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
17. Indemnification
You agree to indemnify and hold harmless KP Loba LLC, its owner, facilitators, contractors, and agents from any claim, loss, liability, or expense, including reasonable attorneys' fees, arising from your breach of these Terms or the Community Guidelines, your conduct in group spaces or at in-person gatherings, or your use of the Site or our materials.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Informal resolution first. Before initiating any formal proceeding, you agree to contact us at support@karlapalomino.com with a written description of the dispute, and to attempt in good faith to resolve it informally for a period of at least thirty (30) days. Most matters can be resolved this way.
Binding arbitration. If the dispute is not resolved within that period, it will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator, seated in [Alameda County / COUNTY], California. The arbitrator's award may be entered as a judgment in any court of competent jurisdiction. Each party will keep the existence and content of the arbitration confidential, except as needed to enforce an award or as required by law.
Individual basis. Arbitration will proceed on an individual basis only. You and we each waive any right to bring or participate in a class, collective, or representative action.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court to protect intellectual property or confidential information.
Remote participation. Where you reside outside the United States, arbitration proceedings may be conducted remotely by video or telephone by agreement of the parties.
19. Changes to These Terms
We may update these Terms from time to time. The version posted on the Site at the time of your purchase or acceptance governs that purchase. Continued use of the Site after an update constitutes acceptance of the revised Terms.
20. General
Severability. If any provision is found unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions stay in full effect.
No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Entire agreement and order of precedence. These Terms, together with the Community Guidelines and any signed enrollment or participation agreement, are the entire agreement between us. Where a signed agreement specific to a container conflicts with these Terms, the signed agreement controls for that container. Where it is silent, these Terms apply.
Assignment. You may not assign your rights under these Terms. We may assign ours in connection with a merger, sale, or reorganization.
Force majeure. Except as to your payment obligations, neither party is liable for delay or failure caused by events beyond reasonable control, including illness, natural disaster, epidemic, war, civil unrest, government action, or failure of internet or utility services.
21. Contact
Questions about these Terms:
KP Loba LLC support@karlapalomino.com